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Frequently Asked Questions

Returns & Exchanges

Returns and Exchange Policy (Manufacturer's Defects Only)

At GOMAGEAR, we stand by the quality of our products. However, we understand that sometimes issues can arise. If you believe your item has a manufacturer’s defect, we are happy to offer a return or exchange within 30 days from the delivery date.

A manufacturer’s defect might include issues such as:

Faulty stitching
Broken zippers or closures
Fabric flaws present at the time of purchase

Please note that normal wear and tear is not considered a manufacturer’s defect. Wear and tear refers to damage caused by regular use of the product over time, such as fading, pilling, or small rips from regular wear. Products that show signs of wear and tear are not eligible for returns (refunds) or exchanges.

How to Request a Return or Exchange for a Manufacturer’s Defect?

To initiate a return or exchange for manufacturer’s defects:

Contact Support: Email us at info@gomagear.com with photos and a description of the defect.
Verification: We will investigate the issue and provide instructions on how to return the product.
Refund or Exchange: After verification, you can choose a refund or exchange.

Exchanges and Additional Charges

If you opt for an exchange and the item you want is no longer available, or if any promotions or discounts have expired, the cost difference will be covered by the customer. You will also be responsible for any additional shipping fees if you choose expedited or upgraded shipping methods.

What if my item has a defect?

We stand behind the quality of our products and offer a 30-day return policy for manufacturer’s defects.

A manufacturer’s defect includes problems like faulty zippers, stitching issues, or fabric flaws.

Wear and tear from regular use, such as fading, scuffs, or small rips, is not covered under this policy.

To start a return or exchange, please contact our support team via email with photos and details of the defect.

Additional charges for exchanges may apply if you choose different shipping options or if previous promotions have expired.

If you receive an item with a manufacturer’s defect, you can return or exchange it within 30 days. Contact our support team for help with the process.

Order Placing & Order Status

How to Order?

Placing an order with GOMAGEAR is simple and secure. Here’s a step-by-step guide to help you:

Browse Our Collection: Use our website to explore our range of clothing and accessories. Each product page includes detailed descriptions, size guides, and customer reviews to help you make your choice.
Add Items to Your Cart: Once you’ve found the items you love, select your size and color, then click "Add to Cart."
Review Your Cart: Check your cart to make sure you have the correct items, sizes, and quantities.
Checkout: When you’re ready, click “Checkout.” Here, you’ll enter your shipping information and choose your payment method.
Order Confirmation: After you complete your purchase, you’ll receive an order confirmation email with your order number and details.

Checking Order Status

If you want to know the status of your order, email us at info@gomagear.com, or reach out via Live Chat or our social media channels for assistance.

Cancellations and Order Changes

Cancellation Policy

We want you to be fully satisfied with your order.

We allow cancellations within the first hour after placing your order. After that, all orders are processed, and cancellations are not possible. To avoid errors, always double-check your information before submitting your order, such as your name, shipping address, and contact number.

If changes are needed, please contact us as soon as possible through email at info@gomagear.com or use our Live Chat.

This ensures that your order is processed correctly. No cancellations or refunds will be honored after the order is in progress, so be sure to review everything carefully.

Can I cancel my order after it’s placed?

Cancellations can only be made within the first hour after placing your order. After that, we begin processing your order and it cannot be canceled.

More on Cancellations, Pre-Orders, and Changes

For pre-orders, please note that sales are final. If you place a pre-order, double-check all your details to ensure everything is correct. No cancellations or refunds will be honored for pre-orders, as these items are specially reserved for you.

Order Changes:

If you realize you made a mistake in your order, such as entering the wrong size or address, you must request changes within the first hour of placing your order. After that, your order is processed, and changes cannot be made.

At GOMAGEAR, we want to give you the best shopping experience possible. Our support team is always available to assist you with questions about products, order status, or anything else. Whether through Live Chat, email, or our social media pages, we are here to help make your shopping experience easy, enjoyable, and smooth.

Order Processing, Shipping, and Delivery

Shipping and Delivery

We ship our products all over the world and strive to get your order to you as quickly as possible.

Zones We Ship and Deliver To, You Can Go Ahead And Place Your Order If You Live In:

Zone 1 - US and CA (United States, United States Minor Outlaying Islands, U.S. Virgin Islands, and Canada)

Zone 2 - EU (Europe)

Zone 3 - UK (United Kingdom)

Zones To Check With Our Support Team Before Ordering. Contact Us First If Your Location Is In:

Zone 4 - ROW (Rest Of The World): Africa, Asia, Oceania, South America, The Caribbean's, etc.

We offer standard and expedited shipping options to ensure you receive your order quickly. Our processing time is typically estimated up-to 7 business days, while shipping time varies based on your location. Please note that processing time is the time it takes for us to prepare your order, and shipping time is how long it takes to reach your address once shipped.

Some locations may be subject to customs duties, which are not covered by GOMAGEAR. If applicable, these charges will be the responsibility of the customer.

What is the difference between processing time and shipping time?

Processing Time vs. Shipping Time:

Processing time is how long it takes for us to prepare your order, usually 5-7 business days.

Shipping time is how long it will take for the package to travel to your address once it’s shipped, but this may vary depending on your location and shipping method.

Shipping Estimated Timeframe

Standard Shipping
Standard Estimated Timeframe: 7 business days after order processing.
Express Shipping:
Express Estimated Timeframe: 5 business days after order processing.
Premium Express Shipping:
Premium Express Estimated Timeframe: 3 business days after order processing.

Do I have to pay customs fees?

Some locations may require customs duties or taxes on imported goods.

These charges vary depending on the country’s rules and are not covered by GOMAGEAR.

If applicable, you will need to cover these fees when your order arrives in your country. If you live in a country that requires customs duties on imported goods, you will be responsible for covering those charges. Please check with your local customs office for more information on potential charges.

If you ever have questions about shipping times, charges, or delivery options, feel free to contact our support team for clarification.